Refund & Returns Policy
Last updated: February 4, 2026
Thank you for shopping with Seoul Good KBBQ. Because we sell fresh and frozen meats and perishable food products, we maintain a strict no returns and no exchanges policy to protect food safety and product integrity.
Please review this policy carefully before placing an order.
No Returns or Exchanges
All sales are final.
Due to the perishable nature of our products, we do not accept returns, exchanges, or cancellations once an order has been processed or delivered.
We cannot accept returned food items under any circumstances, including:
- Fresh or frozen meats
- Prepared foods or meal kits
- Perishable or temperature-sensitive products
- Sale items or promotional items
- Gift cards
This policy helps ensure the safety and quality of our food for all customers.
Damaged, Incorrect, or Quality Issues
Your satisfaction is important to us. If there is a problem with your order, we will work with you to make it right.
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- Spoiled or compromised product
- Incorrect items
- Missing items
- Delivery issues
please contact us within 24 hours of delivery with your order number and photos (if applicable).
We may, at our discretion, offer a replacement, store credit, or refund depending on the situation.
How to Contact Us
For any food quality or delivery concerns, please reach out to us:
Email: support@seoulgoodkbbq.com
Website: seoulgoodkbbq.com (see Contact page for additional methods)
We aim to respond as quickly as possible.
Delivery Responsibility
Once your order is delivered, customers are responsible for promptly refrigerating or freezing products according to safe food handling practices.
We are not responsible for spoilage or damage caused by:
- Delayed refrigeration
- Incorrect storage
- Incorrect shipping address provided at checkout
U.S. Orders Only
Seoul Good KBBQ currently ships within the United States only. We do not offer international shipping or returns.
